Welcome to KONE Supplier Invoicing
Send electronic invoices to KONE
At KONE, our Rise to Lead strategy drives us to be the easiest company to work with — guided by our values of collaboration, innovation and sustainability. Our suppliers play a vital role in achieving this vision.
To support efficient, transparent and environmentally responsible operations, we are continuously digitalizing and optimizing our invoicing process.
How to submit your invoice:
- Preferred method: Submit e-invoices via service provider.
- Alternative option: Send a machine-readable PDF invoice by email.
KONE does not accept invoices in paper format
Note: In countries with an e-invoicing mandate, legal requirements take precedence.
Key requirements for timely payment:
- Reference the correct Purchase Order (PO) – (“No PO – No Pay” applies)
- Submit one invoice per one PO and ensure all details match the PO (price, quantity, material code, description etc.). No additional items on invoice are allowed.
- Include all legally required details: company and KONE entity information, tax ID, invoice and service dates, item description and total amounts https://e-invoicing.kone.com/invoice-content-via-service-provider/
No PO – No Pay policy
To ensure smooth processing, KONE implemented a “No PO – No Pay” policy. This means that most KONE transactions require a valid PO and suppliers must obtain the PO number from the KONE buyer before proceeding. The purchase must also be confirmed by the supplier. Invoices submitted without a PO will be considered incomplete and may be returned for correction. Always request a PO before delivering any goods or services and ensure that all invoice details match accurately with the PO.
At KONE, we reserve the right to return invoices that do not meet these requirements and request correction before processing.
Thank you for your collaboration and partnership.
Preferred channel
Send e-invoices via service provider
- Send structured invoice data directly from your billing system via your service provider to KONE
Additional channel
Send PDF e-invoices
- By using pdf service you can send pdf invoices to KONE by email
- Pdf invoices must be in machine-readable text format, not hand-written or scanned